Frequently Asked Questions
- How do I become a UniVisit Customer?
- How can I update my profile?
- How do I change the email address on my account?
- How do I perform a search for hotels?
- How do I access my reservation online?
- Can I make a reservation by telephone?
- How do I know I have a confirmed reservation?
- How can I get more information on a specific hotel?
- Can I cancel a reservation?
- What is UniVisit’s privacy policy?
- Is the UniVisit site secure?
- Is my credit card information secure?
- How do I contact UniVisit customer care?
- What should I do if I didn’t receive a confirmation for my reservation?
- What if I can’t find record of my reservation?
- What should I do if my computer freezes or I lose my Internet connection while I’m making a reservation?
How do I become a UniVisit Customer?
To become a UniVisit Customer, simply click on the “My Profile” icon at the top right of the home page. Then click on the “Create an Account” link. You will be asked to provide some basic information and to create a Customer ID and password. You will use this Customer ID and password to gain access to your stored travel information.
Return to Customer Account/Profile
Sign into the system and open your profile. Make the desired changes to your profile.
Return to Customer Account/Profile
How do I change the email address on my account?
Sign into the system and open your profile. Click on the link that says “Update E-mail Settings” and follow the steps to change your e-mail address.
Return to Customer Account/Profile
How do I perform a search for hotels?
Type the name of your destination city in the Hotel Search section on the left-hand side of the page. You can also supply the dates of travel and number of travelers to get more specific results.
How do I access my reservation online?
You can click on the “My Trips” icon at the top of the UniVisit page. This will show you all of the trips you have planned as well as the status of each one.
Can I make a reservation by telephone?
To make a reservation by telephone, call the free UniVisit Reservation line:
From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 559-431-7300
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico: 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)
How do I know I have a confirmed reservation?
After you have made your reservation, you should receive a confirmation e-mail. If you do not receive a confirmation e-mail or no longer have the e-mail, you can click on the “My Trips” icon at the top of the UniVisit page. This will show you all of the trips you have planned as well as the status of the trip.
How can I get more information on a specific hotel?
When viewing the list of hotels, click on the “More Information” link to obtain more specific information on the hotel, including specific room amenities and photos of the hotel and grounds.
If you need to cancel your hotel, car rental, or activity reservation, click on the “My Trips” icon at the top of the UniVisit page. Choose the reservation you need to cancel. All changes and cancellations are subject to the policies of the travel provider. For example, a Hotel may have a penalty of collecting one night's stay if the reservation is not cancelled by a certain time. Be sure to read the travel provider's policy before completing your change or cancellation.
If you encounter any problems with a reservation, please call UniVisit Customer Support immediately.
Can I purchase travel with my credit card without transmitting my information over the Internet?
Yes, you can make the reservation by calling the UniVisit Reservation line:
From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 559-431-7300
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico: 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)
What is UniVisit’s privacy policy?
At UniVisit, your privacy is a top priority. We have gone to great lengths to ensure the security of your personal information and value your trust. Your Personally Identifiable Information or PII (i.e., name, address, telephone, etc.) will only be collected with your permission. We do not sell or rent your information to third parties.
Return to Privacy and Security
Yes. We want you to feel comfortable and confident that your online transactions via UniVisit websites will be processed and stored safely and securely. With that in mind, UniVisit employs the latest technologies to ensure the safety of your personal information. All website transactions involving personal information use 128-bit Secure Sockets Layer (SSL) technology provided by VeriSign. All information encrypted with SSL remains secure from the time you enter it into your browser until it is safely received by our servers, which are located in a state-of-the-art secure datacenter facility, accessible only to authorized personnel, and protected by professionally managed firewalls. To verify that you are operating in a secure environment, look for the letters https:// in your address bar or look for a closed lock or key symbol at the bottom of your browser window.
Return to Privacy and Security
Is my credit card information secure?
Yes. All website transactions involving personal information use 128-bit Secure Sockets Layer (SSL) technology provided by VeriSign. All information encrypted with SSL remains secure from the time you enter it into your browser until it is safely received by our servers, which are located in a state-of-the-art secure datacenter facility, accessible only to authorized personnel, and protected by professionally managed firewalls.
Return to Privacy and Security
How do I contact UniVisit customer care?
For any UniVisit.com Customer Support issues, such as questions regarding the UniVisit.com website, your travel itinerary, or any transactions you have conducted with UniVisit, please call the Customer Support team:
By Phone:
From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300
By Email:
E-mail at: custsrvc@univisit.com
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico: 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)
What should I do if I didn’t receive a confirmation for my reservation?
After you have made your reservation, you should receive a confirmation e-mail. If you do not receive a confirmation e-mail or no longer have the e-mail, you can click on the “My Trips” icon at the top of the UniVisit page. This will show you all of the trips you have planned as well as the status of each one.
What if I can’t find record of my reservation?
If you cannot find record of your reservation, you may contact UniVisit Customer Support:
By Phone:
From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300
By Email:
E-mail: custsrvc@univisit.com
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico: 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)
What should I do if my computer freezes or I lose my Internet connection while I’m making a reservation?
If you are unsure that your reservation has been submitted, log back onto the UniVisit site and click on the “My Trips” icon at the top of the page. This will show you all of the trips you have planned as well as the status of each one. If the reservation does not appear, you will need to make the reservation again. If you are still unsure about the status of your reservation, you may contact UniVisit Customer Care:
By Phone:
From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300
By Email:
E-mail: custsrvc@univisit.com
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico: 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)
How can I get my business listed on UniVisit?
For more information please visit our UniVisit Business website at www.univisit.net, or contact us:
By Phone:
From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300
By Email:
E-mail: custsrvc@univisit.com
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico: 8:00 am to 9:00 pm Mountain Time (Monday – Saturday)